Technical Support

Available in English, Spanish or Chinese languages, sales and technical support is available from TC Communications' corporate office in Irvine, California during normal business hours (7:00 a.m. to 5:00 p.m. Pacific Time).

Technical Support: (949) 852-1973
Email: technicalsupport@tccomm.com

Sales: (800) 569-4736 (domestic)
Email: sales@tccomm.com

Pre-Sale & Post Sale Support Pre-sale support focuses on application, planning and design issues. TC Comm sales engineers and certified application engineers will work with you to answer all technical design questions, including providing you with detailed diagrams to illustrate how proposed products will work in your network.

Post-sales support typically includes installation, testing, software/firmware upgrades & troubleshooting issues. If applicable, a Return Manufacturing Authorization (RMA) will be issued. If a troubleshooting situation arises, TC will make every effort to keep a customer's network in full operation.

CCIE & CCNP Support Staff TC Comm's technical support team is highly qualified and includes Cisco Certified Internetwork Engineers (CCIE) and Cisco Certified Network Professional (CCNP) Engineers. In addition, the TC Comm Engineering laboratory, fully equipped with the latest in advanced testing equipment, can also be used to help simulate, diagnose or analyze most network problems.

Product Warranty All TC Communications products come with a 5-year warranty and a well-deserved reputation for quality. Before shipping, every product undergoes "live operating temperature" testing in an environmental chamber for more than 24 hours. TC Comm takes the position that its customer networks are too important for less reliable Statistical or Batch testing techniques. TC Comm is 9001:2000 certified.